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WEBINAR: Unlocking the Value of AR Remote Assistance:

A Game Changer for Operational Savings at Vivint

  • 26 September, 2024
  • 11:30 ET / 16:30 BST
  • GoToWebinar
REGISTER HERE

Unlocking the Value of Remote Assistance:
A Game Changer for Operational Excellence at Vivint

Join IFS for an insightful webinar that explores how Vivint, a leading smart home and security company serving over two million customers with a robust workforce of more than 12,000 employees, improved its remote troubleshooting, escalations, technical complexities, and service quality consistency with Remote Assistance technology.
Learn how Vivint is saving millions in operational costs per year using AR Remote Assistance while improving customer satisfaction. and employee satisfaction. The webinar will highlight the business value, dispatch avoidance, and cost savings generated over the past year thanks to the efficiency of IFS RA.
This session is a must-attend for industry professionals seeking to understand the impact of advanced remote assistance solutions on customer service and operational efficiency.
Don’t miss this opportunity to gain valuable insights from Vivint’s experience and learn how your organization could unlock significant value with Remote Assistance.

Carly Wells

Solutions Implementation Manager, Vivint
Carly Wells is a Solutions Implementation Manager at Vivint, where she plays a crucial role in delivering integrated smart home systems to customers. With a strong background in customer solutions, Carly ensures seamless implementation and support for Vivint’s innovative products and services. She is dedicated to enhancing the home experience through intelligent solutions and professional customer care. Carly’s expertise and commitment have made her an invaluable asset to the Vivint team, contributing to the company’s mission of redefining home automation and security.

Dallan Forsyth

Director Customer Solutions, Vivint
Dallan Forsyth is the Director of Customer Solutions at Vivint, where he leads efforts to enhance customer satisfaction and operational efficiency. With a strong background in customer solutions, Dallan has been instrumental in implementing strategies that have significantly improved service quality and reduced operational costs. Dallan’s commitment to excellence and innovation makes him a valuable asset to the Vivint team, driving the company’s mission to deliver exceptional smart home solutions.